Privacy Policy – Hassle Free Valet Parking Services LLC

Last Updated: March 01, 2026

Welcome to Hassle Free Valet Parking Services LLC. We are committed to protect your personal data, ensuring transparency, and maintain trust in all our valet parking operations across the UAE.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our services or visit our website www.hasslefreevalet.com. By using our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

a) Information You Provide to Us

We may collect personal information when you:

• Use our valet parking services
• Submit an inquiry through our website
• Contact us by phone, email, or WhatsApp
• Submit complaint or incident forms
• Apply for a job
• Request a quotation or proposal

This may include:

• Full name
• Mobile number
• Email address
• Location information (service site)
• Any other information required to perform our services

b) Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking data
• Referring URLs
• Analytics data (e.g., Google Analytics)

2. CCTV Monitoring & Surveillance Data

Many valet parking areas are monitored through CCTV systems managed by us or the host facility. We may collect video recordings, time-stamped footage, and incident-related images.

These recordings may be used for security, dispute resolution, accident investigation, and legal compliance.

3. How We Use Your Information

• Provide and manage valet services
• Improve operational efficiency
• Verify vehicle identity
• Handle complaints and insurance claims
• Communicate with customers
• Maintain safety and security
• Comply with UAE legal requirements

4. Legal Basis for Processing

Where applicable, processing may rely on consent, contractual necessity, legitimate interests (security, CCTV), or legal obligations.

5. Sharing and Disclosure

We may share information with:

• Host venues (hotels, hospitals, malls, restaurants)
• Insurance companies
• Legal authorities
• IT and hosting providers
• Payment processors

We do not sell or rent personal data.

6. Data Storage & Security

• SSL encrypted communication
• Secure servers and backups
• Restricted internal access
• Employee confidentiality agreements
• Regular security audits

7. Data Retention

• Valet records: 12–24 months
• CCTV footage: 30–90 days
• Incident reports: up to 5 years
• Communication logs: 12–24 months

8. Cookies & Tracking Technologies

We use cookies to improve website functionality and analytics. Users may disable cookies via browser settings.

9. Your Rights

You may request access, correction, deletion, or objection to processing by emailing at sheeraz@hasslefreevalet.com.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.

11. International Data Transfers

Data may be transferred outside your country due to hosting or cloud services. Appropriate safeguards are applied.

12. Changes to This Policy

We may update this policy from time to time. Updates will be reflected with a revised date.

13. Contact Us

Hassle Free Valet Parking Services LLC
Email: sheeraz@hasslefreevalet.com
Phone: +971-508349408
Address: Empire Heights A - 16F-A-04, Business Bay, Dubai